Analytics Dashboard
Track your support performance and customer satisfaction in real-time
+12.5%
12,547
Total Conversations
+8.2%
75.2%
Resolution Rate
-32%
2.3s
Avg Response Time
+23%
$142.8K
Cost Savings
Customer Satisfaction Trend
Last 7 days
Nov 10
4.5
Nov 11
4.6
Nov 12
4.7
Nov 13
4.6
Nov 14
4.8
Nov 15
4.7
Nov 16
4.8
Nov 17
4.9
Average CSAT Score
4.7/5.0
Conversation Volume
Daily conversations
1420 conversations
10
1580 conversations
11
1690 conversations
12
1450 conversations
13
1820 conversations
14
1750 conversations
15
1890 conversations
16
1947 conversations
17
Top Languages
Most common customer languages
English
5,420Spanish
3,210French
1,850German
1,120Japanese
947Top Categories
Most common support topics
Order Tracking
4,523Product Inquiries
3,210Returns
2,145Technical Support
1,834Billing
835Recent Conversations
Latest customer interactions
E
Emma Watson
English
Order Tracking
4 messages
11/17/2025
resolved
5
C
Carlos Rodriguez
Spanish
Returns
3 messages
11/17/2025
active
Y
Yuki Tanaka
Japanese
Shipping Issues
2 messages
11/17/2025
escalated